Email us
We read every message. Tell us which device you use, and what happened if something went wrong.
Support
How can we help?
Most answers are in the app. For anything else, write to us.
From inside the app
Tap the feedback button at the top of any screen, a speech bubble with an exclamation mark, to send a report with a screenshot you can mark up.
Common questions
I signed in and I'm waiting. When do I get in?
We're welcoming new members in small groups. You'll get a notification and an email when you're in.
What does it run on?
iPhone and iPad with iOS 26 or iPadOS 26 or later. The Apple Watch app needs watchOS 26 or later.
Does it cost anything?
Turritopsis Coach is free during early access. If that changes, you'll see the price in the app before you're charged anything.
How do I connect Apple Health?
In the app's Settings, open Apple Health and turn on the connection. You choose what your coach can read in the Health app, and you can change it there any time.
How do I delete my account?
In the app's Settings, under Account, tap Delete account. Your account and everything in it are deleted right away. What the app wrote to Apple Health stays there, and you can delete it in the Health app.
Is this medical advice?
No. Your coach offers general fitness, nutrition and wellness guidance. If you have symptoms, an injury or a condition, talk to your doctor. In an emergency, call 911 or your local emergency number. See the medical disclaimer.
How is my data handled?
Read the privacy policy and the consumer health data policy. For a request about your data, such as a copy of it, a correction, or an appeal, email ops@turritopsis.ai, the address the policies name.